Support
A question, a technical problem or a subscription request? Our team is here to help.
Contact us
Write to us and we will reply within 48 business hours. Please include your device model, the app version and a description of the problem so we can help you faster.
Frequently asked questions
I cannot sign in
Check that you are using the same email address as at sign-up and that your internet connection is active. From the sign-in screen, use "Forgot password" to receive a reset link. If the email does not arrive, check your spam folder, then write to us.
Manage or cancel my Premium subscription
The Premium subscription is billed by the App Store. You can change or cancel it at any time: iPhone Settings, your name, Subscriptions. Cancellation takes effect at the end of the period already paid for.
Restore a purchase on a new device
Sign in with the same account, open the Premium screen in the app and tap "Restore purchases". Your subscription is tied to your Apple Account.
Request a refund
Refunds for in-app purchases are handled by Apple. Go to reportaproblem.apple.com and select the purchase concerned.
Delete my account and my data
Deletion is done directly in the app (Profile, Delete my account) or from our dedicated page. The full procedure is described here: Account deletion.
Privacy and health data
Your health data is hosted securely and is never sold. Details are in our privacy policy.
Report a bug or suggest an improvement
Write to the address above, with a screenshot if possible. Every report is read.
Publisher
Healicore Softwares FZCO, Dubai, United Arab Emirates. See also our terms of use.